Returns & Exchanges
I want you to be happy with what you ordered, and I also need to be honest about how small-batch and custom work operates.
Custom or personalized items can’t be returned or exchanged unless there’s a defect or I made an error on my end. If I printed the wrong thing, sent the wrong item, or missed something that was my responsibility, I’ll make it right.
Standard, non-custom items may be returned within 14 days of delivery. The item needs to be unused, unworn, and in its original condition. I’m flexible beyond the 2 weeks if you have a situation where you’re going on vacation in 2 days or whatever, I’ll work with you.
If something arrives damaged or wrong, tell me as soon as you can. I’ll make it right with a replacement or a refund — your choice.
Buyer pays return shipping unless the error was mine. There are no restocking fees. That’s not how I do business.
Refunds
Refunds are processed within 5–7 business days after I receive the returned item and confirm its condition.
Original shipping is non-refundable unless the error was mine or the item arrived damaged or incorrect.
Shipping
In-house items usually ship within 2–5 business days. That includes items I pack and ship from my workshop in the mountains of northwestern Oregon.
Print-on-demand items ship directly from my fulfillment partner. Timing varies by product and workload, but those items typically ship within 5–10 business days.
Some orders may ship in separate packages. If you order both an in-house item and a print-on-demand item, you may see two shipping charges. I keep my shipping rates as low as I can, and I’ll always be upfront about it.
If there’s a delay, I’ll notify you.
Privacy
I collect only the information needed to process your order, respond to your message, and ship what you bought. That can include your name, email address, shipping address, billing details, and order information.
I don’t sell your information. Ever.
Payment information is handled through secure payment processors and is not stored by me, directly or indirectly. I use the information you provide only to complete the order and to provide customer service.